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American Express: The ONE Card
Determine the opportunities for American Express to innovate its products, services, and offerings
The Challenge
• Determine the opportunities for American Express to innovate its products, services, and offerings.
The Approach
• Working with AMEX’s top executives, Omega identified internal cultural factors, approval processes, and outdated perspectives that inhibited open thinking.
The Results
• Identified entrepreneurial and immigrant consumers as a critical opportunity for expansion.
• Conceptualized the “ONE” card, ultimately leading to a successful and timely launch, achieving outstanding financial success in the first two years.
• ONE Card was identified as one of the top launches of the year by AdWeek.
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